Terms of use

Ltd Bergamo Baltic, registered in Riga, Brīvības gatve 293A-2, Latvia with registration no. 40003355751, hereinafter - the online store - provides the content and product available on the website www.bergamo.lv in accordance with the terms and conditions outlined below.

 

1. GENERAL AGREEMENT

If the consumer purchases goods through the website, then such mutual agreement is considered a distance contract and is subject to the legal norms of the Republic of Latvia, which regulate the distance contract, including, but not limited to, the "Law on the Protection of Consumer Rights" of the Republic of Latvia, the Minister of the Republic of Latvia Cabinet regulations "Regulations on distance contracts" etc.

 

2. MAKING PURCHASES

The prices and specifications of the products sold in the online store are indicated next to the products. To place an order, add the desired products to the shopping cart. Fill in all the required fields to complete the order. The total cost of the order is then displayed on the screen. Make payment for your purchase to complete your order.

 

3. PAYMENT TERMS

The settlement currency on the site is Euro. It is possible to pay for the purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

• Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor
• Estonian online bank payments: Swedbank, SEB, Luminor
• Lithuanian internet bank payments: Swedbank, SEB and Luminor
• Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma
• Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
• Visa/Mastercard payments

NB! Using the online banking payment method, confirm the order and click the "Return to merchant" button.

Personal data required for making payments are transferred to the licensed payment institution Maksekeskus AS.

The contract comes into force upon successful payment to the bank account of the online store. If for some reason it will not be possible to fulfill the order, the Buyer will be informed about it and the amount paid will be refunded as soon as possible, but no later than within 14 days after receiving the notification.

 

4. PROMOTION RULES

The online store will periodically offer to buy goods on the terms of the promotion. Discount coupons, hereinafter - promo codes, will be used for this purpose. The promo code gives the buyer a certain discount on all full price products. The code is valid when shopping in the online store www.bergamo.lv. The code can be personal (issued to an individual buyer) or public (announced on this website, Facebook page or loyalty program email; valid for all customers). To use the promo code, you must enter it in the shopping cart by clicking "Add Promo Code". One code can be used per purchase (multiple codes cannot be combined). The code can be reused until it expires. The expiration date of the code is indicated at the time of its announcement. Discount does not apply to charity products, gift bags and boxes. Discounts are not cumulative.

 

5. ORDER OF DELIVERY

In order to ensure the quality of luxury goods and to follow worldwide standards, receiving the goods is only possible in the BERGAMO store - in the "Sky&More" shopping center on the 2nd floor, Duntes Street 19A, Riga. The product can be received immediately after payment.

 

6. RIGHTS OF REJECTION

The buyer has the right to refuse the product within 14 calendar days from the moment of receipt of the product only if the product has a manufacturing defect. To exercise the right of withdrawal, you must go to the BERGAMO store in Riga, Duntes Street 19A, to fill out the withdrawal form. The merchant will assess the defect and fill out the return form. Once the defect has been confirmed by the product manufacturer, the buyer will be notified of the product exchange. The buyer is obliged to return the product to the seller in exactly the same condition and undamaged original packaging of the product in which he/she received it. The right of withdrawal is not applicable if the Buyer is a legal entity.

The online store is not responsible for delays in the fulfillment of obligations or their non-fulfillment, or other types of non-fulfilment, which have arisen due to circumstances and obstacles that are beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and to demand the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than its market price due to an error.

 

7. RIGHTS OF THE CONSUMER REGARDING GOODS NOT CONFORMING TO THE CONTRACT

The online store is responsible for non-compliance of the goods sold to the Buyer with the terms of the contract or defects at the time of delivery, if such an assumption does not contradict the characteristics or defects of the item. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 14 days after its detection, i.e. submit a complaint. The buyer can file a complaint by contacting the online store by writing to [email protected].

The online store is not responsible for defects that occurred after the delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of defects in the goods or exchange for new goods free of charge.

If it is not possible to repair or replace the goods, the Seller returns to the Buyer all payments provided for in the Distance Agreement. The seller provides a written response to the consumer's complaint within 15 days.

 

8. PROCESSING OF PERSONAL DATA OF THE BUYER

The online store processes only the personal data entered by the buyer when ordering goods, such as name, surname, e-mail, etc.

If you have expressly agreed to receive our marketing communications, including news, we may contact you from time to time with information about our services and the latest offers. For this purpose, we may process your email address that you provided when signing up for marketing communications. The buyer has the option to opt out of marketing communications by notifying us by writing to [email protected].

 

9. DISPUTE RESOLUTION PROCEDURE

In matters that are not discussed in these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The parties resolve all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiation or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia, observing the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller can be referred to the Consumer Rights Protection Center or the court of the Republic of Latvia for resolution.

The buyer also has the right to appeal to the European Union dispute settlement institutions.