This Privacy Policy explains how SIA “Bergamo Baltic” (hereinafter – the Company, Controller, or we) processes personal data obtained through the online store and related services.

1. CONTROLLER INFORMATION

Company name: SIA “Bergamo Baltic”
Registration No.: 40003355751
Legal address: Brīvības gatve 293A–2, Riga, LV-1006, Latvia
E-mail: info@bergamo.lv

2. APPLICABLE LEGISLATION

Personal data is processed in accordance with: - Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR); - Personal Data Processing Law of the Republic of Latvia; - other applicable laws and regulations of the Republic of Latvia and the European Union.

3. PERSONAL DATA WE PROCESS

The Company may process the following personal data: - first name and last name; - contact details (e-mail address, phone number); - delivery address; - order details and purchase history; - payment information (payment method, payment status; full card details are not stored); - communication content with the customer; - technical data (IP address, device data, cookies).

4. PURPOSES AND LEGAL BASIS FOR PROCESSING

Personal data is processed for the following purposes:

Purpose

Legal basis

Order placement and fulfilment

Performance of a contract (Article 6(1)(b) GDPR)

Payment processing

Performance of a contract / Legal obligation

Delivery of goods

Performance of a contract

Customer support and communication

Performance of a contract / Legitimate interests

Accounting and record-keeping

Legal obligation

Protection of legal rights and dispute resolution

Legitimate interests

Marketing communications (if consent given)

Consent (Article 6(1)(a) GDPR)

5. RECIPIENTS OF PERSONAL DATA

Personal data may be disclosed to: - delivery service providers (e.g. Omniva); - payment service providers; - IT and hosting service providers; - public authorities, where required by applicable law.

Personal data is not transferred outside the EU/EEA unless appropriate safeguards in accordance with GDPR are ensured.

6. DATA RETENTION PERIOD

Personal data is stored only for as long as necessary: - for the performance of the contract; - to comply with legal obligations (e.g. accounting records – up to 5 years); - to protect legitimate interests or until consent is withdrawn.

7. DATA SUBJECT RIGHTS

You have the right to: - access your personal data; - request rectification or erasure; - restrict processing; - object to processing; - data portability; - withdraw consent at any time; - lodge a complaint with the Data State Inspectorate of Latvia (www.dvi.gov.lv).

8. DATA SECURITY

The Company implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, loss or destruction.

9. COOKIES

The online store uses cookies to ensure website functionality, analyse traffic and improve user experience. Detailed information is available in a separate Cookie Policy.

10. CHANGES TO THE PRIVACY POLICY

The Company reserves the right to amend this Privacy Policy at any time. The current version is always available on the online store.

11. CONTACT INFORMATION

If you have any questions regarding personal data processing, please contact us:

E-mail: info@bergamo.lv

This Privacy Policy is effective from the date of publication.